📄 Legal Information

Terms & Conditions

Please read these Terms & Conditions carefully before using our website or placing an order. By accessing our services, you agree to comply with the terms mentioned below.

1.1

Introduction

Welcome to [Restaurant Name]. By placing an order on our website, you agree to the following Terms & Conditions. Please read them carefully before ordering.

1.2

Use of Website

  • This website is intended for customers to browse the menu, place food orders, and access restaurant services.
  • You agree not to misuse the site for any unlawful activities.
1.3

Food Orders & Acceptance

  • Once an order is placed, you will receive confirmation via SMS/Email.
  • Orders are subject to item availability and restaurant timings.
  • We reserve the right to cancel orders due to stock issues, pricing errors, or operational challenges.
1.4

Pricing & Payment

  • All prices are displayed in INR and may include/exclude taxes.
  • Payments are securely processed through payment gateway partners.
  • Orders are confirmed only after successful payment.
1.5

Food Quality & Allergens

  • We ensure hygienic preparation and packaging of food.
  • Customers should inform us of any allergies before ordering.
1.6

Limitation of Liability

  • We are not responsible for delays caused by traffic, weather, or unforeseen circumstances.
  • Our liability is limited to the total order value.
🚚 Shipping / Delivery Policy

2.1 Delivery Areas

We deliver food only within serviceable areas mentioned on our website.

2.2 Delivery Time

Average delivery time is [30–90 minutes], depending on order size and customer location.

2.3 Delivery Charges

Delivery charges (if applicable) are displayed during checkout.

2.4 Proof of Delivery

Customers may need to provide OTP or signature at delivery.

💳 Refund & Cancellation

Cancellation & Refund Policy

3.1 Order Cancellation by Customer

Orders once placed cannot be canceled as food is prepared fresh.

3.2 Cancellation by Restaurant

  • Item unavailability
  • Restaurant closure
  • Pricing or technical errors
  • Unserviceable delivery location

3.3 Refund Policy

  • Order canceled by restaurant
  • Payment deducted but order not confirmed
  • Wrong item delivered or order not delivered

3.4 Refund Process

Refunds (if applicable) are initiated within 5–7 working days to the original payment method.

Need Assistance?

For support related to orders, refunds, or policies, feel free to contact us.

📧 info@vaikunthafoods.in 📞 +91 8851549475